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Our Villas
Discover our curated collection of luxury stays
Policies & Guidelines
Clear, fair policies designed to ensure a wonderful experience for all our guests while maintaining the quality and integrity of our properties.
Booking & Check-in
Payment & Cancellation
Guest Guidelines
Property Care
Safety & Security
Booking & Check-in Policies
Check-in & Check-out Times
- Standard check-in: 2:00 PM
- Standard check-out: 11:00 AM
- Early check-in/late check-out subject to availability and additional charges
- Late check-in (after 8:00 PM) requires prior coordination
Booking Requirements
- Valid ID proof required for all guests during check-in
- Advance payment of 50% required to confirm booking
- Minimum stay of 2 nights during weekends and peak seasons
- Group bookings (10+ guests) require special arrangements
Age Restrictions
- Primary guest must be 21 years or older
- Children under 12 stay free when sharing existing bedding
- Adult supervision required for minors at all times
Payment & Cancellation Policies
Payment Terms
- 50% advance payment required to confirm booking
- Balance payment due at check-in or 48 hours before arrival
- Security deposit of ₹10,000 required (refundable after inspection)
- Additional charges for extra services settled at checkout
Accepted Payment Methods
- Bank transfer (preferred method)
- UPI payments
- Credit/Debit cards
- Cash payments (for balance amount only)
Cancellation Policy
- Free cancellation up to 7 days before check-in
- 50% refund for cancellations 3-7 days before check-in
- No refund for cancellations within 72 hours of check-in
- No-show bookings are charged the full amount
- Weather-related cancellations evaluated case by case
Guest Guidelines
Occupancy Limits
- Retro Villa: Maximum 8+ guests
- Neo Retro: Maximum 8+ guests
- Retro Viswa: Maximum 8+ guests
- Extra guests not permitted without prior approval
Noise & Behavior Policy
- Quiet hours from 10:00 PM to 8:00 AM
- Music and loud activities restricted after 10:00 PM
- Respectful behavior towards neighbors required
- Pool parties must end by 9:00 PM
Prohibited Activities
- Smoking inside the villa (designated outdoor areas available)
- Illegal substances or activities
- Unauthorized parties or events
- Bringing outside vendors without permission
Pet Policy
- Pets allowed with prior approval and additional charges
- Pet deposit of ₹5,000 required
- Pets must be supervised at all times
- Cleaning charges apply if property is damaged
Property Care Guidelines
General Care
- Treat the property as your own home
- Report any damages or maintenance issues immediately
- Use appliances and amenities responsibly
- Keep the property clean and tidy during your stay
Kitchen & Dining
- Clean utensils and appliances after use
- Dispose of garbage in designated bins
- No cooking with excessive oil or strong spices
- Report any equipment malfunctions immediately
Pool & Outdoor Areas
- Shower before entering the pool
- No glass items near the pool area
- Pool usage at your own risk (no lifeguard on duty)
- Keep outdoor furniture in designated areas
Damage Policy
- Guests liable for any damages beyond normal wear
- Damage charges deducted from security deposit
- Major damages may incur additional charges
- Photographic evidence maintained for all damages
Safety & Security Policies
Security Measures
- CCTV cameras in common outdoor areas (not in private spaces)
- Secure entry systems with unique access codes
- 24/7 emergency contact available
- Regular security patrols in the neighborhood
Emergency Procedures
- Emergency contact numbers provided at check-in
- First aid kit available in each villa
- Nearest hospital and police station details provided
- Fire safety equipment installed and maintained
Guest Safety Guidelines
- Lock all doors and windows when leaving the property
- Do not share access codes with unauthorized persons
- Report suspicious activities immediately
- Keep valuable items in provided safe lockers
Health & Safety
- Swimming pool usage at guest's own risk
- No diving allowed in shallow areas
- Children must be supervised near water bodies
- Inform us of any medical conditions requiring special attention
Important Notice
These policies are designed to ensure a pleasant stay for all guests and to maintain the quality of our properties. Violation of any policy may result in immediate termination of stay without refund.
We reserve the right to modify these policies as needed. Updated policies will be communicated to guests at the time of booking or through official channels.
For any questions or clarifications regarding these policies, please contact us before your arrival. We're here to help ensure your stay is comfortable and enjoyable.
Questions About Our Policies?
Our team is here to clarify any doubts and ensure you have all the information needed for a perfect stay.