Cancellation Policy

A cancellation policy outlines the refund options and the timeframe for cancellations to receive a full refund. Please review the policy for comprehensive details.

Guests are urged to carefully read and comprehend the Cancellation, Refund, Relocation, Rescheduling, and other Policies before confirming a booking.

Standard/Moderate Cancellation Policy

• If a Guest cancels the booking more than 21 days before the check-in date, they will receive a 100% refund
• For cancellations made between 21 and 11 days before the check-in date, a 50% refund is applicable
• No refunds will be provided for cancellations made within 11 days of the check-in date
• Guests making partial payments are not eligible for any refunds
• Cancellations during peak dates (Republic Day-26th January, Holi-23rd to 25th March 2024, Good Friday and Easter 29th to 31st March 2024, Independence Day-15th August, Diwali-28th October to 4th November 2024, Christmas, and New Year-20th December to 3rd January) will not be accepted
• A nominal 2.75% convenience fee will be deducted from the refund amount for cancellation processing

Terms & Conditions

• Retrofusion Boutique Homestays will process any owed refunds within 5-7 working days, with a 5% cancellation fee for covering gateway charges and minimal processing fees
• GST at applicable rates will be charged on the cancellation fee
• A reservation is officially deemed 'cancelled' when both the guest and reservations personnel confirm it through direct communication
• For early check-outs, the accommodation and cleaning fee refund will be determined by Retrofusion Boutique Homestays

Refund for Extra Charges

• Changes in group size must be communicated at least 2 days before check-in for a refund of extra bedding charges
• A 5% processing fee applies to all refunds, and no refund is processed if changes are communicated within 2 days of check-in or after check-in.

Cancellation by Retrofusion Boutique Homestays

Retrofusion Boutique Homestays retains the right to cancel a booking and will offer:

• A full refund if the cancellation is initiated by Retrofusion Boutique Homestays
• Appropriate penalties, including a refund deduction, if the cancellation is due to undue or provocative communication by the client

Relocation Policy

• Relocation to another home is not permitted after a booking is confirmed.

Early Check-in and Late Check-out Policy

• Our standard check-in time is 2 pm, and check-out time is 11 am
• We offer complimentary early check-in by 1 pm if the villa is not booked the previous night. Confirm a day before check-in. If you desire an earlier check-in (earliest at 9:00 am), charges apply at 20% of the nightly tariff. Again, do confirm availability a day before check-in
• Late check-outs are not available due to instant online and last-minute bookings
• Extended check outs are only possible when when there are no back-to-back reservations, For extended checkouts (past 11:00 am) charges apply: 20% of the nightly tariff up to 3 pm, 40% up to 6 pm, and full night charges thereafter
• Early check-in or late check-out is at the discretion of Retrofusion Boutique Homestays

Processing Refunds

• Retrofusion Boutique Homestays will complete refund processing within 5-7 working days
• A 5% nominal cancellation fee covers payment gateway charges and minimal processing

Extenuating Circumstances

In the event of last-minute cancellations due to exceptional circumstances, guests will receive an 85% refund of the booking value if Retrofusion Boutique Homestays secures another booking for the same date(s). If not, no refund will be issued, and the cancellation will be considered a no-show.

Reschedule Policy

• Retrofusion Boutique Homestays allows rescheduling up to 2 days before check-in, with applicable charges as detailed below
• No rescheduling charge is imposed by Retrofusion Boutique Homestays if the booking is rescheduled before 21 days of check-in
• Charges for rescheduling are 20% of the total tariff for the booking, plus taxes, when guests reschedule confirmed bookings between 21 and 8 days before the Date of Check-In (before 1 pm). For rescheduling between 7 days and 2 days before the Date of Check-In (before 1 pm), the charges are 25%.
• Once rescheduling is done, the rescheduled booking becomes non-refundable, and no further changes are allowed.
• For example, if the check-in date is the 22nd of a month, free rescheduling is possible until 1 pm on the 1st of that month. Rescheduling between 1 pm on the 1st and 1 pm on the 14th incurs a 20% charge plus taxes. Rescheduling between 1 pm on the 14th and 1 pm on the 19th incurs a 50% charge of the total tariff plus taxes. No rescheduling is possible after 1 pm on the 19th. If the guest fails to check in on the 22nd, it is considered a no-show with no refund.
• Rescheduling can only be done at the same home.
• If the tariff for the new dates is higher than the original booking, the difference must be paid to Retrofusion Boutique Homestays to confirm the new date, along with the rescheduling charges as explained above.