Cancellation Policy

A cancellation policy outlines the refund options and the timeframe for cancellations to receive a full refund. Please review the policy for comprehensive details.

Guests are urged to carefully read and comprehend the Cancellation, Refund, Relocation, Rescheduling, and other Policies before confirming a booking.

Standard Reservation Policy

• A 50% deposit is required at the time of booking, with the remaining 50% due upon check-in.

Standard Cancellation Policy

• Cancellations are accepted up to four weeks before the scheduled arrival date, with a full refund of the deposit. Cancellations made less than four weeks prior are non-refundable.
• Bookings cannot be postponed to a different weekend. However, in case of an emergency, postponements to a weekday during the off-season may be possible, subject to availability, at the same rate.

Cancellation by Retrofusion Boutique Homestays

Retrofusion Boutique Homestays retains the right to cancel a booking and will offer:

• A full refund if the cancellation is initiated by Retrofusion Boutique Homestays.
• Appropriate penalties will be applied, including some refund deduction, if the cause of cancellation is undue or provocative act or communication carried out by the client.

Relocation Policy

• Relocation to another home is not permitted after a booking is confirmed.

Early Check-in and Late Check-out Policy

• Our standard check-in time is 2 pm, and check-out time is 11 am.
• We offer complimentary early check-in by 1 pm if the villa is not booked the previous night. Confirm a day before check-in. If you desire an earlier check-in (earliest at 9:00 am), charges apply at 20% of the nightly tariff. Again, do confirm availability a day before check-in.
• Late check-outs are not available due to instant online and last-minute bookings.
• Extended check outs are only possible when there are no back-to-back reservations. For extended checkouts (past 11:00 am) charges apply: 20% of the nightly tariff up to 3 pm, 40% up to 6 pm, and full night charges thereafter.
• Early check-in or late check-out is at the discretion of Retrofusion Boutique Homestays.

Terms & Conditions

• Retrofusion Boutique Homestays will process any owed refunds within 5-7 working days, with a 5% cancellation fee for covering gateway charges and minimal processing fees.
• GST at applicable rates will be charged on the cancellation fee.
• A reservation is officially deemed 'cancelled' when both the guest and reservations personnel confirm it through direct communication.
• For early check-outs, the accommodation and cleaning fee refund will be determined by Retrofusion Boutique Homestays.