Reservation & Cancellation Policy - Retrofusion Boutique Homestays
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Cancellation Policy
Retrofusion Boutique Homestays

Reservation, Cancellation & Stay Policy

Clear guidelines for a seamless stay experience

Welcome to Our Homes

Our homes are prepared with care for every guest. The following policies help ensure a smooth and pleasant experience for both our guests and our team.

1. Booking Confirmation

  • A reservation is confirmed upon receipt of a 50% advance payment of the total rental amount.
  • The remaining 50% balance is payable at the time of check-in, along with the security deposit.

2. Security Deposit

  • A refundable security deposit of ₹10,000 or 50% of the rent (whichever is lower) is payable at the time of check-in.
  • The deposit will be returned at check-out once the property has been fully vacated, after adjustments for any breakage, damages, or missing items, if applicable.

3. Cancellation Policy

  • Cancellations are accepted up to 4 weeks prior to the scheduled arrival date, in which case the advance payment will be fully refunded.
  • Cancellations made within 4 weeks of the arrival date will be treated as non-refundable, and the advance amount will not be refunded.

4. Postponement Policy

  • Bookings cannot be postponed to another weekend date.
  • However, in case of a genuine emergency, the stay may be rescheduled to a weekday during the off-season, subject to availability. The original booking tariff will remain applicable.

5. Unforeseen Circumstances

  • In rare cases of natural calamities, technical issues, government restrictions, or other situations beyond our control, we reserve the right to cancel the booking.
  • In such situations, the entire advance payment will be refunded, and no further liabilities shall apply.

6. Guest Conduct

  • We strive to maintain a peaceful and respectful environment for all guests.
  • The hosts reserve the right to cancel a booking without prior notice in the event of bullying, misconduct, illegal activities, or inappropriate behaviour by any guest.

7. Check-in and Check-out

  • Check-in: Any time after 2:00 PM on the day of arrival
  • Check-out: By 11:00 AM on the day of departure
  • Early check-in before 1:30 PM and late check-out after 11:30 AM may be available subject to availability and will be chargeable at ₹2,000 per 1–60 minutes.
  • As the property often has back-to-back reservations, especially around weekends, early check-in and late check-out may not always be possible. This allows us adequate time to clean, prepare, and thoughtfully ready the space for incoming guests.

8. Terms & Conditions

  • Retrofusion Boutique Homestays will process any owed refunds within 5–7 working days, with a 5% cancellation fee for covering gateway charges and minimal processing fees (wherever applicable).
  • GST at applicable rates will be charged on the cancellation fee.
  • A reservation is officially deemed "cancelled" when both the guest and reservations personnel confirm it through direct communication.
  • For early check-outs, the accommodation and cleaning fee refund will be determined by Retrofusion Boutique Homestays.

Have Questions?

Our team is here to help with any questions about our policies.

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