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Retrofusion Boutique Homestays
Reservation, Cancellation & Stay Policy
Clear guidelines for a seamless stay experience
Welcome to Our Homes
Our homes are prepared with care for every guest. The following policies help ensure a smooth and pleasant experience for both our guests and our team.
1. Booking Confirmation
- A reservation is confirmed upon receipt of a 50% advance payment of the total rental amount.
- The remaining 50% balance is payable at the time of check-in, along with the security deposit.
2. Security Deposit
- A refundable security deposit of ₹10,000 or 50% of the rent (whichever is lower) is payable at the time of check-in.
- The deposit will be returned at check-out once the property has been fully vacated, after adjustments for any breakage, damages, or missing items, if applicable.
3. Cancellation Policy
- Cancellations are accepted up to 4 weeks prior to the scheduled arrival date, in which case the advance payment will be fully refunded.
- Cancellations made within 4 weeks of the arrival date will be treated as non-refundable, and the advance amount will not be refunded.
4. Postponement Policy
- Bookings cannot be postponed to another weekend date.
- However, in case of a genuine emergency, the stay may be rescheduled to a weekday during the off-season, subject to availability. The original booking tariff will remain applicable.
5. Unforeseen Circumstances
- In rare cases of natural calamities, technical issues, government restrictions, or other situations beyond our control, we reserve the right to cancel the booking.
- In such situations, the entire advance payment will be refunded, and no further liabilities shall apply.
6. Guest Conduct
- We strive to maintain a peaceful and respectful environment for all guests.
- The hosts reserve the right to cancel a booking without prior notice in the event of bullying, misconduct, illegal activities, or inappropriate behaviour by any guest.
7. Check-in and Check-out
- Check-in: Any time after 2:00 PM on the day of arrival
- Check-out: By 11:00 AM on the day of departure
- Early check-in before 1:30 PM and late check-out after 11:30 AM may be available subject to availability and will be chargeable at ₹2,000 per 1–60 minutes.
- As the property often has back-to-back reservations, especially around weekends, early check-in and late check-out may not always be possible. This allows us adequate time to clean, prepare, and thoughtfully ready the space for incoming guests.
8. Terms & Conditions
- Retrofusion Boutique Homestays will process any owed refunds within 5–7 working days, with a 5% cancellation fee for covering gateway charges and minimal processing fees (wherever applicable).
- GST at applicable rates will be charged on the cancellation fee.
- A reservation is officially deemed "cancelled" when both the guest and reservations personnel confirm it through direct communication.
- For early check-outs, the accommodation and cleaning fee refund will be determined by Retrofusion Boutique Homestays.